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Customer Care Center
- We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product in the wrong size or with the color problem.
- The return shipping fee is at customers' own expense. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged for the return of a product.
- Go to our return my order page to get started.
- All returned products must be returned unwashed and with the tags unbroken. This is an extremely strict policy, we will not refund products that have the tags removed(If applicable).
- Any items returned back to us with stains or signs of wear, that have not been reported will not be accepted or exchanged.
- Any tights where the clear packaging has been opened cannot be returned for hygiene reasons. This does not apply for leggings.
- We aim to process all returns and exchanges within 2-3 working days of receiving your returned parcel. We send you an automated email, of confirmation of your return / exchange.
- Once processed, refunds can take up to 5 working days to be reaccredited to your original payment method.
- All exchanges are subject to stock availability as per your request.
- All exchanges will be dispatched on our standard 2-3 shipping service.
- We do not refund any postage charges on orders.
To return or exchange your order please go to our returns section or click HERE
Should you have any questions about our return policy or if you are having any difficulties with returning your Shinymod order then please contact us at: firstname.lastname@example.org so we can help.
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